Refund policy

Returns & Refunds

Every Keep Idaho Wild item is printed to order specifically for you. Because nothing is pre-made or restocked, we are not able to accept returns or exchanges for the wrong size, a change of mind, or a colour that looked different on screen. Please check the size guidance in the product description before ordering.

If something is wrong with your order

We will replace or refund any item that arrives misprinted, damaged, or defective, and any order that arrives with the wrong item or size compared to what you ordered. There is no charge to you for a replacement in these cases.

How to report a problem

Email us at scout@liveincda.com within 30 days of delivery, or use our contact page. Please include your order number and a clear photo of the item showing the issue, along with a photo of the shipping label if the box was damaged. Photos let our print partner approve the replacement quickly.

Lost or undelivered orders

If tracking shows your order as delivered but you have not received it, or if tracking has not updated for an extended period, contact us and we will open a claim with the carrier. Orders returned to sender because of an incorrect or incomplete address can be reshipped once you provide a corrected address; a reshipping charge may apply.

Cancellations and address changes

Orders go into production quickly. If you need to cancel or correct your shipping address, contact us as soon as possible after ordering. Once an item has entered production we may not be able to change it.

Refunds

Approved refunds are issued to the original payment method. Depending on your bank or card issuer it can take several business days after we process the refund for the funds to appear.

This policy does not affect any statutory rights you may have under applicable consumer law.